Contact Us

Head Office

18 Ship Street

Brighton

Sussex

BN1 1AD


info@electric-hair.com

 

Salon Appointments

London, W1

020 7935 0015

Brighton

01273 202088

Reading

01189 571010

Oxford

01865 790440

 

 
 

Delivery

Postage Packing and Delivery: Shipping times are quoted on the basis that the product is in stock. Very occasionally certain items will go temporarily out of stock. We aim to dispatch 'in stock' items on the same day after receiving an order.


Our Shipping Promise

In order to deliver on our promise of exceptional personal customer service and ensure prompt delivery of your order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 2-5 business days.

  • We guarantee to process all in stock items within 1-2 business days from your order date.
  • During new product launches and Christmas period, we guarantee to process your order within 3 business days of your order date.
  • Orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays.)
  • All orders submitted over the weekend will be processed the next business day.


If you would like next day delivery please select the 'special delivery' option at the time of purchase. Orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays.)

Orders can only be accepted from UK Mainland customers only.


What if my order has not arrived?

If you have received confirmation of shipping but your goods have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times shown for your area.

Please be advised that the delivery times shown for each area are based on an estimated date of delivery. On rare occasions delivery can take longer than specified.

In the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your goods, please contact us and we will do our best to assist, after the period set below. Please note that these times have been set to us by our postal service and are based on the guidelines set out to us regarding the processing and delivery of parcels; we are unable to re-ship, cancel or refund your order until after these time constraints have passed.

For UK deliveries: Please allow 14 working days to pass from date of dispatch.