I'm having trouble accessing your website/processing my order?
Sometimes technology doesn't work perfectly. The first thing we recommend you do is to check that you have the latest version of your browser installed. Payment issues may sometimes mean you need to contact your bank to authorise payment. Please ensure your billing address exactly matches the details found on your card statement.
We use 3-D Secure technology to protect us from fraudulent payments. 3-D Secure is an additional security layer for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service and adopted by MasterCard, under the name MasterCard SecureCode. Please ensure that you are either enrolled with this service or your transaction will fail. You can enroll during your transaction.
Is your website secure?
Here at Electric Hairdressing we take your security very seriously. When paying, your information is securely transmitted. We transfer the encrypted data over the Internet using secure socket layer (SSL) 256 bit technology so that your online shopping experience is safe and secure. We know of no documented cases of credit card fraud using our shopping system over the Internet.
Why has my payment method been declined?
Please check the card details you have entered including expiry date, billing address and security code.
If all of these are correct your card issuer may have declined your payment for other reasons. As they do not share this information with us it is advisable that you contact your card issuer directly.
You may be prompted by your bank to add a 3D secure payment password at the end of your order.
3D secure is an additional security layer for online credit and debit card transactions. It was developed by the credit card companies with the intention of improving the security of Internet payments and offered to customers as a verified service.
If you are having problems remembering your password please contact your credit card company in order to reset your password.
How do I change my account details?
It is easy to update or change personal details by clicking the 'My Account' link at the top of our website, login to your account and then you are able to amend your unique profile settings, preferences, payment methods and address book.